REO Technology Ltd 0800 689 4768
REO Technology Ltd0800 689 4768

Frequently Asked Questions

Q. How can I tell which model Kindle I have?

A. Please click on this link to help identify your model.


Q. Can you replace the battery in my Kindle

A. Yes we can. Please click on this link to help identify your model.


Q. Can I buy a battery from you?

A. We are unable to post a battery to you as we are now restricted by the Royal Mail from sending Lithium-Ion batteries that are not attached to a device in the post.


Q.  I heard that I could not send a battery in the post any more. How can I therefore send my Kindle in to you for repair?

A. Restrictions only apply to a lithium-Ion battery or batteries on their own. It is permissible to send a lithium-Ion battery attached to a device in the post.


Q. Will I lose all my books after a screen has been replaced?

A. No all your books will remain on your device and all functions will be as they were before the screen was damaged.


Q. Why do I need to tell you my screen password?

A. It allows us to perform a full functionally test on your Kindle after is has been repaired.

Customer Reviews

Barbara Harradine (Saturday, September 30 17 04:06 pm BST)
Simply amazing posted my kindle on Thursday afternoon only to find it on my doormat this morning (Saturday) fully repaired. Cannot praise you enough for a fantastic service, and a reasonable repair price. Thank you so much and my kindest regards to all ROE-Technology staff. Barbara Harradine



Contact us

REO Technology Ltd.


Church Road
Partridge Green

West Sussex

RH13 8JS

Tel: Freephone

0800 689 4768

Our opening times

09.00 - 17.30

Monday to Friday




April 22 2016 - New Freephone 0800 number

Our customers can now reach us on a new Freephone number 0800 689 4768. 

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